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Las Vegas 702-460-6453 Now In Utah 801-686-TRAK(8725)
Real Time tracking FAQ:
Question: Do I have to have a cell phone or
purchase cell service as well for service?
Answer: No, we provide a complete service including the GPS vehicle
tracking unit, software and network connectivity to the GPS vehicle tracking
unit. All you need is a PC with an internet connection and a vehicle to track!
Answer: The answer is "yes!" A good installation is virtually
undetectable by the vehicle user. It is important to follow the instructions
given in the installation guide to ensure the tracker is both hidden and fully
functional.
Question: Is it difficult to install?
Answer: It is easy to install for somebody who is handy. The GPS vehicle
tracking unit needs to be placed under the vehicle dash (with zip ties) and the
GPS antenna needs to be placed under the dash. The installation guide
provides easy to follow instructions. Most customers are able to install the GPS
vehicle tracking unit in under a half-hour. If you are not particularly handy
then most automotive garages or electronics retailers can install the GPS
vehicle tracking unit for around $45 to $75.
Question: Can my driver unplug the tracker if
they want to go somewhere they aren't supposed to?
Answer: Yes. So we recommend the unit is installed under the dash so that
it cannot be easily accessed. Of course it will likely be noticeable that the
breadcrumb trail is missing when the unit is not connected.
Question: How much will the Real Time GPS vehicle tracking
unit cost?
Answer: Service plans are:
15.95 for
5 minute updates 22.95 for 2 minute updates 29.95 for 1
minute updates
Question: What if my driver speeds or goes
outside the geofence and I am not at my computer?
Answer: You can receive alerts to your cell phone telling what the alert
is for and their location. For speeding it will say what the speed is. For
breaking a geofence, it will give location to (within about 50 feet), time of
day and speed.
Question: How accurate are the speed and
geofence alerts?
Answer: The device reports its location every 1, 2, or 5 minutes while in
motion. The reported speed is the speed when the location is taken so you will
receive a speed alert if your driver is speeding at the instant of the location.
The smaller the location interval the smaller the interval your driver can speed
without detection. Similarly, with geofence alerts, the entry or exit of a
geofence is determined when a location is taken. The smaller the time interval
between locations means the sooner you will know when a driver has entered or
exited a geofence.
Question: How often does the Real Time GPS system locate
my vehicle?
Answer: Your vehicle is located every 1, 2, 5 minutes while it is in
motion (Depending on the service you purchase). Sometimes your vehicle will be
out of cellular coverage but you will still receive these locations when your
vehicle comes back into cellular coverage.
Question: How many alert recipients are
supported?
Answer: You can have 3 alert recipients for each device. A recipient may
be either an email address or a cell phone number. If a recipient is a cell
phone then the message will be delivered as SMS.
Question: Where will the GPS vehicle tracking
unit work?
Answer: The GPS vehicle tracking unit will work in the US and all of
North America. If travel is expected outside the US, we need to set your
plan up for that.
Question: I installed the unit and both LED
lights are on but I do not see my vehicle on the computer?
Answer: Once both lights are on you will need to drive at least 100 yards
in order for the vehicle to show up on the map.
Question: Why do I see a solid orange LED light
but the other light is blinking red?
Answer: Both lights should be solid. A blinking red LED means the unit is
looking for a GPS signal. If your LED is blinking check to ensure you are not in
an enclosed area and that your antenna did not come lose from the "A" pillar.
Question: Can I locate my vehicle before my next
update?
Answer: Yes, depending on which plan you chose. You are allowed a
preset number of on demand locates
Question: How do I use the Starter Disable
feature?
Answer: Locate the starter wire or the clutch safety wire. Connect the
white wire on the relay to the starter wire (starter side). Connect the red wire
from the relay to the ignition side. Connect the green wire to the starter
relay.
Question: How do I use the Door Unlock feature?
Answer: Connect the brown wire from the tracking unit to the power unlock
wire. The tracking unit sends a negative pulse to unlock the doors. If your
vehicle needs a positive pulse, you will need to use a relay to convert the
negative to a positive.
Question: How do I use the Interactive Voice
Recognition (IVR) system?
Answer: Dial 1-888-744-0527. If your calling phone number is the number
associated with your account you will be automatically logged into the voice
system. Otherwise you will have to say (site recognizes speech) or type in your
account phone number and PIN. The PIN is a 4 digit security code you can change
at any time.
*********Do to the nature of any wireless or digital system GPStrackingdaddy.com cannot be held liable in the event you are unable to locate the vehicle. I recommend testing the system at least once a month. Although extremely rare things happen. We just have to put this out to cover ourselves.*********
the system at least once a month. Although extremely rare things happen. We just have to put this out to cover ourselves.*********